At first glance, Nuts.com might look like a brand with the kind of heritage that speaks for itself. A hundred years in the making. Deep customer trust. Loyal fans across generations. But heritage doesn’t guarantee future growth and PJ Oleksak, CEO of Nuts.com, knows it.
In her fireside chat at eTail Boston, Oleksak unpacked the disciplined growth strategy that’s guiding the brand into its next chapter. Her framework - Simplify. Strengthen. Scale. is as much a mindset as it is a roadmap, and it’s proving to be a decisive advantage in how Nuts.com grows without diluting the trust it has built over decades.
This isn’t just a snack company story. It’s a lesson in how heritage brands can adapt in an era where consumer tastes, digital expectations, and competitive pressures are in constant motion.
Simplify: get clear on what matters
“Complexity is the silent killer of growth,” Oleksak told the audience.
Over the years, Nuts.com had expanded its product range, tested multiple marketing channels, and pursued a variety of initiatives. But the team realised that without clarity on where the business truly wins, resources get diluted and execution slows.
Simplification for Nuts.com meant three things:
Streamlining product focus: Identifying which SKUs drive both revenue and brand equity, and which are distractions.
Tightening operations: Reducing friction in fulfilment, supply chain, and digital experience so every step feels seamless to the customer.
Sharpening messaging: Doubling down on the brand’s voice, playful but premium, and ensuring that from website to TikTok video, the story is unmistakable.
Oleksak noted that simplification doesn’t mean becoming smaller, it means creating more space to execute on what matters most. And in today’s retail environment, that kind of focus often unlocks speed and agility.
Strengthen: build the core before building out
Once the brand had clarity, the next step was fortification.
Oleksak sees “strengthening” as the process of making sure every foundational pillar, product quality, customer trust, operational excellence, is strong enough to handle the weight of future growth.
For Nuts.com, that included:
Doubling down on quality control to ensure every delivery reinforces the premium promise.
Investing in people and culture, recognising that employee advocacy is often the most authentic form of brand marketing.
Elevating customer data capabilities so insights could guide decisions, not just gut instinct.
One standout point: before chasing every shiny new opportunity, the company focused on ensuring the online experience was frictionless, with clear product education, mobile-friendly navigation, and a fast checkout. “You can’t scale broken processes,” Oleksak reminded the audience.
Scale: expand intelligently, not recklessly
With the foundation strong, Nuts.com is in active growth mode but Oleksak is wary of the “growth at all costs” mentality that’s burned many consumer brands.
Her approach to scaling is methodical:
Entering physical retail with select partners who can extend the brand without diluting its premium perception.
Exploring new business lines in ways that feel organic to the brand’s ethos.
Expanding marketing reach by targeting adjacent customer segments and experimenting with channels that deepen community engagement.
One of the more interesting takeaways was the emphasis on purposeful innovation - not jumping on every trend, but finding where brand heritage and consumer curiosity intersect. For example, launching seasonal collections or limited-edition flavours that generate excitement while staying true to the brand’s DNA.
Why this playbook works for heritage brands
Heritage brands face a dual challenge: keep loyal customers happy while making yourself relevant to people who may not have grown up with you. The Simplify, Strengthen, Scale approach gives them a way to do both.
Simplify clears the noise so you can deliver consistently.
Strengthen ensures your brand promise is never in doubt.
Scale strategically extends reach without breaking what’s working.
Oleksak’s framework is adaptable, whether you’re a century-old retailer or a 10-year-old DTC brand hitting growth plateaus.
Takeaways for retail leaders
If you’re leading a brand through its next growth chapter, steal these principles from Nuts.com’s playbook:
Audit ruthlessly. Identify what’s truly driving your business and cut what’s not.
Protect your promise. Every customer touchpoint should reinforce trust and quality.
Expand with intention. Test, measure, and scale in phases, avoiding the temptation to overextend.
Stay true to your DNA. Innovation is most powerful when anchored in authenticity.
Invest in what scales. Technology, data, and operational excellence will carry you further than quick wins.
Oleksak summed it up best: “The brands that last aren’t just the ones that adapt, they’re the ones that adapt without losing themselves.”
🤝 Got 15 Minutes in Boston?
The ClickZ team will be on-site all four days, collecting insights and POVs from marketers shaping the future of retail and ecommerce.
💬 Want to have a quick exchange of ideas?
📲 Like what you’re seeing?
Make sure you don’t miss us.
To keep these insights in your main inbox, follow these quick steps:
Gmail:
Mobile: Tap the 3 dots top right → ‘Move to’ → ‘Primary’
Desktop: Drag this email to your ‘Primary’ tab
Apple Mail:
Tap our email at the top → ‘Add to VIPs’Other apps:
Add [email protected] to your address book
PROUDLY SPONSORED BY
Independently Created. Not affiliated with eTail Boston.
Unofficially eTail is a ClickZ Media publication in the Events division